FAQ

Q: Are your products available only in the USA?

A: We ship to all states except Idaho, Nebraska, and South Dakota. Our merchandise and accessories, though, can be delivered anywhere in North America. The rules are constantly changing so please come back and check for changes.  You can also subscribe to our newsletter and we'll gladly send you updates as they happen. 

Q: Are yo able to ship to Canada?

A: Unfortunately, we are not allowed to ship to Canada,

Q: Are your products as good as the original ones in Europe?

A: We are the exclusive North American distributor of Heimat products in North America and we import the same high-quality Swiss-made items found in Switzerland.

Q: Are you able to ship to any country in Europe?

A: If you live in Greece, please go to https://heimatkult.gr/  For the rest of Europe please head over to  https://heimatkult.ch/

Q: Are your products safe?

A: Our products are held to to highest quality control and industry standards. You can look at the analysis report of each product by following the "Lab Analysis" link from each product here. 

Q: Are the pre-rolls like cigarettes?

A: The pre-rolls look like cigarettes but are tobacco and nicotine-free, providing a genuine option for those looking to quit tobacco while still enjoying a smoke.

Q; Can I get "high" from your products?

A: No. CBD will not make you high. CBD is a compound in cannabis that doesn't cause the 'high' like THC. Instead, CBD can help you feel relaxed

Q: What if I have any issues with my order ?

A: In case of any delivery concerns, please ensure to report them in writing within 7 days of the delivery date. Tracking numbers linked to your order can help you verify delivery dates. For any inquiries, kindly contact us at: info@heimatcbdusa.com

Q: Is your site secure for on-line processing?

A:  You can shop at heimatusa.com  with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram  to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy . HeimatUSA.com  is registered with the Authorize.Net Verified Merchant Seal program.